Michael Moniz
LEAD PRODUCT DESIGNER
10+ YEARS
TORONTO
ABOUT ME
I turn complex business challenges into
clear, effortless AI product experiences.
Hi, I’m Michael. As a Toronto-based Lead Product Designer, I specialize in untangling messy enterprise SaaS, subscription platforms, and eCommerce workflows. By embedding AI into the core product journey, I help businesses transform high-friction processes into streamlined, intuitive experiences people actually enjoy using.
HOW I WORK
Discover, define, deliver, and third-diamond learning well after launch.
Zoom out
Map the whole system before touching a screen. Interviews and journey maps surface the problems to dig into.
Make sense
Turn mountains of information into one clear model: the data, the flows and the connections between scattered parts.
Zoom in
Prototype directly in code, test & rapidly iterate with feedback. Then sweat the details: states, variants & micro-interaction.
Keep learning
Running pilots before & after general availability keeps the product improving before & long after launch day.
CASE STUDIES
EZLYNX
EVA AI Assistant
An AI-powered assistant that surfaces trusted client information and enables quick actions, so insurance agents move through their day faster.
challenge
Agents lost hours switching between emails, notes, documents and form-heavy systems to answer one client.
solution
One AI chat panel that retrieves deeply embedded client data, guides user through workflows and runs quick actions in context.
results
-56%
Re-prompt Rate
-43%
Retrieval Latency
BELL MEDIA
Streaming Bundles
A unified end-to-end shopping experience for new bundle offerings, bringing Bell-owned and third-party streaming services together.
challenge
An existing purchase flow unequipped for bundles, requiring a scalable redesign for future partner offerings.
solution
A unified shopping flow allowed customers to buy bundled services and activate partner offerings in one experience.
results
+53%
conversion rate
-61%
workflow dropouts
BELL MEDIA
Unified Access
Eliminated authentication friction by centralizing sign-in and account creation across Crave flows and other Bell Media digital properties.
challenge
Fragmented sign-in and account creation authentication across individual streamers and Bell Media’s broader digital properties.
solution
Consolidated fragmented sign-in and account-creation paths into a single, cohesive account-access experience.
results
-78%
Time-to-Sign-In
-44%
Error Rate
MY IMPACT
I streamline enterprise workflows with notable results.
2.9
hrs
SAVED WITH AI AUTOFILL QUOTING
90
%
FASTER AI COMMISSION STATEMENT PROCESSING
$2
M+
ADDITIONAL CRAVE RETENTION REVENUE
"
Michael is dependable and dedicated…
What makes him unique is his contagious enthusiasm, his outstanding communication skills and his never-ending commitment to supporting the other designers around him.
His ability to guide junior designers through complicated tasks with compassion and understanding makes working with him feel effortless.
MICHAEL PENN
Sr. Product Designer, Bell Media
"
Michael does a great job of taking complex concepts and translating them into practical, user-friendly designs.
He brings a thoughtful perspective to discussions, asks good questions, and is always willing to work through challenges with the team.
I appreciated his ability to balance the technical side of AI with the actual needs of the customer. He is easy to work with, receptive to feedback, and a solid partner…
BRANDON TOMPKINS
Product Manager, EZLynx
"
One of Mike’s greatest strengths is
his ability to think strategically while keeping both business objectives and customer needs at the center of his design decisions.
He consistently brings competitive research, customer insights, and innovative thinking to the table, ensuring that design decisions are grounded in evidence while still pushing boundaries…
SAMANTHA LAWSON
Sr. Product Manager, EZLynx
